Configure Your Office Hours & Holidays

Configure Office Hours 

 (Configuring Office Hours in 3CX Admin Console) 

 To configure your office hours: 

 

 In the 3CX Admin Console go to  “ Office hours ” . Select the department you want to configure the office hours for. (3CX FREE/SMB don't have departments so you can skip this step) . 

 Click on the days and specify your opening hours. 

 Add any breaks. 

 Use the  “ Add ”  and  “ Clear ”  button for each section to add or remove times for every day of the week in one single bulk action. 

 If this group is in a different time zone, set the time zone at the bottom of the page. 

 Repeat this process for each group. 

 

 How to Update and Maintain a Holiday Schedule in 3CX Version 20 

 These instructions explain how to update and maintain holiday schedules in 3CX Version 20 (V20) so your phone system handles calls properly during holidays and office closures. 

 

 Accessing Holiday Settings 

 

 Log into the 3CX Admin Console . 

 From the left-side menu, select: 

 

 Admin → Office Hours & Holidays 

 

 Click the Holidays tab. 

 

 

 Adding a New Holiday 

 

 Click Add Holiday . 

 Complete the following fields: 

 

 Holiday Name 

 Enter a descriptive name such as: 

 

 Christmas Day 

 Thanksgiving 

 Independence Day 

 

 

 Date 

 Choose the holiday date. 

 Recurring Holiday 

 Enable Repeat yearly if the holiday occurs on the same date every year. 

 Examples: 

 

 Christmas → yearly recurring 

 New Year’s Day → yearly recurring 

 

 For floating holidays like Thanksgiving, update them manually each year. 

 

 Applying Holidays to Office Hours 

 In Version 20, holidays work alongside office hours. 

 Verify that: 

 

 Office Hours are enabled 

 Your inbound rules use office hours routing 

 The holiday schedule is assigned globally or to the appropriate department 

 

 To verify: 

 

 Go to: 

 

 Admin → Office Hours & Holidays 

 

 Confirm the holiday appears in the active holiday list. 

 

 

 Editing an Existing Holiday 

 

 Navigate to: 

 

 Admin → Office Hours & Holidays → Holidays 

 

 Click the holiday you want to update. 

 Modify:

 

 Name 

 Date 

 Recurrence 

 Routing destination 

 Greeting 

 

 

 Click Save . 

 

 

 Deleting a Holiday 

 

 Open the holiday list. 

 Select the holiday. 

 Click Delete . 

 Confirm deletion. 

 

 

 Best Practices for Maintaining Holiday Schedules 

 Review Holidays Annually 

 At the beginning or end of each year: 

 

 Confirm all holidays are entered 

 Update floating holidays 

 Remove outdated entries 

 

 

 Commonly Missed Holidays 

 Many organizations forget to include: 

 

 Christmas Eve 

 New Year’s Eve 

 Black Friday 

 Company shutdown days 

 Emergency/weather closures 

 

 

 Troubleshooting 

 Holiday Routing Not Working 

 Verify: 

 

 The holiday date is correct 

 The system timezone is correct 

 Office Hours are enabled 

 Inbound rules follow office hours routing 

 

 

 Calls Continue Ringing Normally 

 Check: 

 

 The holiday is enabled 

 The correct destination is selected 

 The inbound rule points to the proper department or office hours profile 

 

 

 Recommended Annual Maintenance Process 

 A simple yearly process: 

 Every December or January: 

 

 Review all holiday entries 

 Update variable-date holidays 

 Record updated greetings if needed 

 Test inbound call routing 

 

 This helps prevent missed calls and ensures callers receive accurate messaging during office closures.