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Park & Pickup a Parked Call

Introduction:

Parking a call is similar to putting a call on hold with the difference that you can then pickup the call from another device. 3CX includes this feature in all editions, including Free.

Parking a Call - IP Phone
  1. BLIND Transfer Button followed by *00 to 09 to specify the parking Orbit.
  1. For example *01 will place the call in the parking Orbit 1.
  2. For example *02 will place the call in the parking Orbit 2.
Picking up a parked call
  1. *10 to 19 where the 0 – 9 is the park orbit number
  1. For example *11 will pick up any calls parked in parking Orbit 1
  2. For example *12 will pick up any calls parked in parking Orbit 2
Multiple Calls in Parking Lots

Parking lots support parking of multiple calls. Therefore, when un-parking, you can add the extension number from which the call was parked to be sure that you un-park the particular call you had initially parked there.

For example, if extension 100 parked a call in park 0, this call can be picked up by extension 101 by dialling *10100.

Some examples to park a call with popular phones:

  • Yealink - press the TRANSFER button and dial *00, from the screen, then choose B Transfer.
  • Snom – press the TRANSFER button and dial *00.
  • Polycom – press the TRANSFER button, from the screen, then choose the option BLIND and then dial *00.
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