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What to do when you don’t receive your Web Meeting report email. Video recording, video recording, where art thou video recording! You've just had a productive and successful Web Meeting session. You're now eagerly waiting for the report email with the record...

Testing can begin. Final release in sight. Version 20 Beta 2 - released last Friday - has successfully passed production, bulk and additional unit tests to become an official Release Candidate. Version 18 users can now upgrade to this release candidate - for ...

The PWA (Progressive Web App) app What is a PWA app? PWA stands for Progressive Web Apps (PWAs). These are applications built using web technologies that can be installed and run on all devices from one codebase - in this case, our Web Client - which is al...

The Desktop App can be uninstalled as explained below. On some Windows machines where antivirus software already deleted some of the files the uninstaller may fail. On Windows: Start Type “Control Panel”, Enter Select “Programs and Features” Find 3CX De...

Here is what you need to know about Kari’s Law and RAY BAUM’S Act 911 Direct Dialing, Notification, and Dispatchable Location Requirements! If you are not familiar with Kari’s Law and RAY BAUM’S Act, you should be! Since the passing of the new laws for MLTS (...

This year’s VoipVoice 2023 convention, "Nati per Comunicare" welcomed partners from all over Italy in  the Teatro della Pergola in Florence - a fitting choice due to its historical significance. This is in fact where Antonio Meucci installed the first acoustic...

Oh no! If your customers have stopped answering, it might be because they’re seeing calls from your phone numbers displayed as SPAM LIKELY or SPAM RISK via caller ID.  Each phone carrier keeps a list of numbers they determine to be spam risks based on the hi...

Juggling multiple collaboration apps at the office? You’re not alone! According to research, 91% of companies use at least two messaging apps for internal communications. This goes against the advice of IT managers, who typically want to consolidate plat...

Screen Sharing or desktop sharing technology enables you to share your entire screen or a specific window with other computers. Using specialist technology or plugins, presenters can give remote users permission to view on-screen activity from their own device...

A remote desktop is a program or operating system feature that enables your device to be remotely accessed or controlled by a user in a separate location from a separate PC or mobile device. Remote desktops can be used in sales, support and customer service fu...

A question 3CX support often gets asked is, “What is the difference between shared parking and the park orbit?”. Overall, there are no differences in regards to what they both offer. Both are “slots” in which calls can be placed and retrieved. However, behind ...

Artificial intelligence, and its need to move and process vast amounts of data, will be a core focus for Verizon Communications (VZ) in 2024 and beyond. In an exclusive sit-down at the 2024 World Economic Forum in Davos, Switzerland, Verizon chairman and CEO ...

Introduction If you have 3CX installed on-premise you need to make changes to your firewall configuration to allow 3CX to communicate successfully with your SIP trunks and apps. This guide gives you a general overview of the ports that need to be opened/stati...

Introduction: Parking a call is similar to putting a call on hold with the difference that you can then pickup the call from another device. 3CX includes this feature in all editions, including Free. Parking a Call - IP Phone BLIND Transfer Button followe...

The landscape for 10-digit long code (10DLC) messaging has undergone significant regulatory shifts. US carriers will officially cut off all unregistered 10DLC traffic on December 1, 2024. This deadline marks the end of unregistered traffic on US 10DLC routes. ...

Today’s consumers expect instant communication, meaning businesses must constantly seek innovative ways to engage with their audiences. 10DLC is a powerful yet underutilized tool reshaping the landscape of application-to-person (A2P) messaging in the US. But w...

A2P (application-to-person) messaging is a type of SMS text messaging used to send messages from an application or software program to a mobile device or phone. As this method of communication is largely used by companies and organizations to communicate with ...

In business communication, SMS and MMS messaging have proven to be powerful tools to reach customers directly. But how do you ensure your messages are delivered efficiently and compliantly? A2P (application-to-person) texting allows businesses to communicate ...