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3CX Quick Start Guide
Using your 3CX Desk Phone To make a call: Dial the number on the keypad and hit the send butt...
Park & Pickup a Parked Call
Introduction: Parking a call is similar to putting a call on hold with the difference that you c...
How to send a fax from email
One of the main features of eFax is the ability to send and receive faxes right from your email. ...
Downloading your 3CX Video Conference Recording
What to do when you don’t receive your Web Meeting report email. Video recording, video recordin...
CALL REPORTS - COMPLETE GUIDE TO 3CX REPORTS
Part 1: Agent Performance Reports Performance reports are used to monitor agent productivity whi...
Managing User / Agents’ Status in Queues
Call queues are used to better service incoming calls. Queue members are referred to as agents. Q...
Hot Desking
Hot Desking allows local or remote (via SBC) connected IP Phones to be used by multiple users, on...
Firewall & Router Configuration
Introduction If you have 3CX installed on-premise you need to make changes to your firewall conf...
PBX Dial Codes - How to use them directly from your phone
Dial codes are key/number combinations used to access functions within the phone system directly ...
Firewall & Router Configuration for 3CX - On-Premise Server
If you have 3CX installed on-premise you need to make changes to your firewall configuration to a...
Call Queues & Ring Groups
3CX allows you to create call queues or ring groups to handle incoming calls as a team: “R...
Auto Attendant / IVR / Office Hours - Call Routing
You probably don't want calls to ring your mobile in the middle of the night. Thank God for the o...
The 3CX iOS (APPLE) App: Work Remotely
Your office anywhere Whether you choose to work remotely from home, by the pool or at your neigh...
The 3CX Android App: Work Remotely
The 3CX smartphone app for Android allows you to seamlessly take your office communications with ...
Video Conferencing for Advanced Users
3CX includes some truly collaborative features in the 3CX Meet function. Our advanced web confere...
What is an online whiteboard?
A progression from the traditional blackboard, whiteboards are a common tool in all classrooms an...
Creating an Audio or Video Conference
3CX’s video conferencing solution allows for effective, face to face communication and collaborat...
Using your Desk Phone with 3CX
For the many people, there’s nothing like the feel and functionality of a physical phone. That’...
3CX WebMeeting / Video Conferencing
3CX WebMeeting is a powerful tool that allows for effective, face to face communication and colla...
Manually Enable / Disable Night Mode
Force 3CX IN or OUT of Office – Emergency Code This dial code (which is unspecified by default f...