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Despite the significant role that Ariase Group plays in the daily lives of so many French citizens, an internal audit revealed that the company’s own communications systems were not customized to meet their unique needs. With the high cost of maintenance and l...

Holiday Inn Express is one of the most recognizable and most traveled hospitality chains in the world. Now, it is opening up a new location in Velizy, a suburb in Paris—one of the world’s busiest travel destinations. So, with a big opening in one of the bigges...

Best Western Plus Epping Forest was faced with a serious dilemma. The entire franchise was dealing with a phone system that had reached its end of life. So it wasn’t just Epping Forest’s 30 employees left in need of an innovative replacement—the entire organiz...

As Baker Tilly Azerbaijan became a preeminent leader in the industry within the country, its old phone system could no longer provide the company’s employees with the robust set of features it needed to address customer needs in real-time. After learning about...

Located on Grand Cayman’s renowned 7 Mile Beach, the 7 Mile Beach Resort is a tropical paradise for both business travel, and tourism in one of the Caribbean’s most beautiful destinations. Though time can seem to slow down in such a setting, providing a superi...

3CX arrives at Club Med resort with no luggage, just a 5 star communication solution. Bridging their three commercial offices in South America, the unified system also integrated with their Global Contact Center in the US. Thanks to Múltipla-TI, a 3CX Gold Par...

At Rigensis Bank customers play a vital role in everything they do. Their needs and satisfactions are the bank’s utmost priority. In recognising their need to have happy and loyal customers, Rigensis Bank sought to find a PBX that would enable them to offer th...

New template icon in the chat bar Once a template has been created, simply click on any chat message and then click on the 'Template' icon in the response bar. Now you will be able to click the ‘+ Add category’ button to start setting up your templates and ...

Configure Office Hours (Configuring Office Hours in 3CX Admin Console) To configure your office hours: In the 3CX Admin Console go to “Office hours”. Select the department you want to configure the office hours for. (3CX FREE/SMB don't have departments so...