Skip to main content

How To Guides

Manually Enable / Disable Night Mode

Force 3CX IN or OUT of Office – Emergency Code This dial code (which is unspecified by default f...

3CX WebMeeting / Video Conferencing

3CX WebMeeting is a powerful tool that allows for effective, face to face communication and colla...

Using your Desk Phone with 3CX

For the many people, there’s nothing like the feel and functionality of a physical phone. That’...

Creating an Audio or Video Conference

3CX’s video conferencing solution allows for effective, face to face communication and collaborat...

Video Conferencing for Advanced Users

3CX includes some truly collaborative features in the 3CX Meet function. Our advanced web confere...

What is an online whiteboard?

A progression from the traditional blackboard, whiteboards are a common tool in all classrooms an...

The 3CX Android App: Work Remotely

The 3CX smartphone app for Android allows you to seamlessly take your office communications with ...

The 3CX iOS (APPLE) App: Work Remotely

Your office anywhere Whether you choose to work remotely from home, by the pool or at your neigh...

Auto Attendant / IVR / Office Hours - Call Routing

You probably don't want calls to ring your mobile in the middle of the night. Thank God for the o...

Call Queues & Ring Groups

3CX allows you to create call queues or ring groups to handle incoming calls as a team: “R...

Firewall & Router Configuration for 3CX - On-Premise Server

If you have 3CX installed on-premise you need to make changes to your firewall configuration to a...

PBX Dial Codes - How to use them directly from your phone

Dial codes are key/number combinations used to access functions within the phone system directly ...

Hot Desking

Hot Desking allows local or remote (via SBC) connected IP Phones to be used by multiple users, on...

Managing User / Agents’ Status in Queues

Call queues are used to better service incoming calls. Queue members are referred to as agents. Q...

CALL REPORTS - COMPLETE GUIDE TO 3CX REPORTS

Part 1: Agent Performance Reports Performance reports are used to monitor agent productivity whi...

Downloading your 3CX Video Conference Recording

What to do when you don’t receive your Web Meeting report email. Video recording, video recordin...